UnitedHealthcare takes initiative to enhance health literacy
the right: This conditional on a lot of work we doing in our Medicare business. Older adults are often dealing with multiple chronic conditions and revere-industries.com/wordpress
advanced health issues, And they engaging in the health system in a different way than when they were 35 years old or 18. We wanted to karatpro.com/wordpress
focus on the impact of happiness on one health. You aren going to cure issue by making someone smile. But we know there a difference in how you take on adversity and embrace life when you have the winning attitude and approach. So the kit was a way to help individuals facilitate that encouraging our members to smile more, build relationships loved ones, Show accolades. We invented the kit around simple, Plain language and iconography that works. an individual picks up something from us, It shouldn take a big effort pinpoint what they supposed to do.
the particular: The Counts kit is in the center of a broader effort to drive complexity out of the system through an initiative we call Just Plain Clear. simply Clear spans across everything we do and says, Can we simplify the way we build relationships consumers? How can we look at the design standards we integrated, The dialect we use? We created a book as an evolving set of criteria. Whether a letter comes from our operations group or whether it comes through our marketing team, We trying to put a lens on what best for the consumer. It has also led to good innovation here.
a huge: Our team developed this very cool tool last year called Doc Scrub document scrub. It allows us to take letters and other printed materials and scrips for our customer service agents, And run them through a document scrub that scores the piece based on health literacy levels and suggests ways prospects better. The goal using real, simple to wholeale jerseys
comprehend words instead of jargon. Our ordinary Clear glossary has 2,200 content in it. Maybe we always using the word but we should be using for example. We seen that have a Jerseys Wholesale: MLB Baseball Shirts, Caps, Jerseys Cheap China
dramatic impact on your way we think and develop content and measure it.
that: We have embedded resources in operations and in clinical and we have dbahyd.com
champions across the firm. We train people to be certified in health literacy and our Just Plain Clear routine. companies provided include call center reps in our Medicare business, All of our marketing and operations people, And even our outside agencies to ensure they designing our communications with an idea of the unique needs of the populations we serve. It not only on, this looks pretty. It really means someone now can understand it better and they can make a change upon it.
each: Health literacy is a strong predictor of health insurance and health outcomes, So we think that giving it focus and attention will let us to be a better organization as a whole. With more decisions being put in hands of consumers, It more and crucial for us to drive a new way to engage with them that very focused on simplification. There are struggles. There are regulated ways you have to do things and boilerplate language. But I believe if we the simplest insurance firm to do business with, That a definite advantage.